FAQS

+ How to contact the CS team? We support the CS service via email: xexysg@xexymix.com We reply within 24 hours on weekdays. If you don’t get a reply after 24 hours, please check your spam box. For weekends and Korean national holidays, we are closed.

ORDERS

1. How can I cancel my order?
   Depending on the status of your order, we may not be able to cancel it. Only for the same day (Based on Korea Standard Time) of order placement, you may cancel the order by sending us an e-mail.
2. Can I change the color or size of what I just ordered?
   You can make adjustments to your order on the same day of the order placement (Based on KST). Please send us an email to our customer service team!
3. Can I add items to my order before it ships?
   Once your order has been checked out, it goes immediately to processing and then it is prepared for shipment. Depending on the status of your order, we can help to cancel or refund it by emailing your order number. Please place a new order on the website for the additional items.
4. Can I change my address?
   You may change your shipping address after you place an order by sending us an email. Typically, you can only do this the same day an order was placed because items are shipped as fast as possible. If your order has already been processed for shipping, you may not be able to change the address.
5. Can I get the coupon back that was used for orders that were cancelled or returned?
   Used coupons that have yet to expire will be re-issued to you once cancellation or refund is complete. However, used coupons cannot be re-issued if the order was partially cancelled or refunded. Coupons that have passed the expiration date cannot be re-issued.

SHIPPING

1. Do you Ship internationally?
   Of course! We ship to all countries via SF. We give free shipping for purchases over SGD 65. For international shipping, customs issues can occur.
2. How long will it take to receive my order?
   The average total transit time is 3-15 business days. Delays may occur due to transit or holds at your local customs office.
3. How do I track my order?
   Please check and use your tracking number to track your package. Find your information on "My Order" in My Page.
4. Where can I get help for missing or wrong delivery?
   Please contact us by email with your order number, tracking ID, full name, email address, shipping address, the date it was shipped, and the missing item(s) from your order.

RETURNS & EXCHANGES

1. What is the XEXYMIX returns and exchanges policy?
   Returns: Available only for confirmed request with CS. Unworn, unwashed products with original tags can be returned within 7 days of receiving the package. Exchanges: Available only on the same day of order placement (based on KST) for size and color.
2. Do you provide a return label?
   We currently do not provide return labels for international shipments. Customers are responsible for return shipments and all extra costs (import duties, taxes and custom clearance) are deducted.
3. When will I receive my refund?
   When we receive your package, we’ll refund you within 7 business days and email you when the transaction has taken place. Please note banks may require additional time.
4. What should I do if I received faulty goods or wrong delivery?
   Please send an email with detailed photos within 7 days after receiving the package. Upon confirmation, we shall give you the directions.